Malcolm Contracts Ltd — Website Policies
Prepared for https://malcolmcontracts.co.uk/
Last updated: 8 September 2026
Privacy Policy
1. Who we are
Malcolm Contracts Ltd (“Malcolm Contracts”, “we”, “us” or “our”) is the controller of the personal information described in this privacy policy.
Malcolm Contracts Ltd is a company registered in Scotland under company number SC728232. Our registered office is:
10 Duckburn Business Park
Dunblane
United Kingdom
FK15 0EW
You can contact us about this privacy policy or the way we use your personal information by:
- Email: info@malcolmcontracts.co.uk
- Telephone: 01786 606059
2. What this policy covers
This policy explains how we collect, use, store and share personal information when you:
- visit our website;
- contact us by telephone, email or through our online forms;
- ask us for information or a quotation;
- become, or act for, a customer, supplier, subcontractor or other business contact; or
- otherwise communicate or deal with us.
3. Personal information we collect
Depending on how you interact with us, we may collect:
- your name and contact details, including your email address, telephone number and postal or site address;
- details of your enquiry, project, location, requirements, preferred timescale and any information you include in a message;
- quotation, contract, invoicing, payment and transaction information;
- correspondence and records of our communications with you;
- information relating to suppliers, subcontractors and representatives of organisations with which we work;
- technical information about your visit to our website, such as your IP address, browser, device, pages viewed, referring website and cookie choices; and
- any other information you choose to give us.
Please do not include unnecessary sensitive information in our contact forms. If information about health, accessibility or another sensitive matter is genuinely needed to provide a service safely, we will use it only where we have a valid legal basis and an additional condition for doing so.
4. How we collect information
We collect personal information:
- directly from you when you contact us, request a quotation, instruct us or communicate with us;
- from an organisation you represent or another person involved in a project;
- from suppliers, subcontractors, professional advisers and public authorities where relevant;
- from publicly available sources, such as Companies House; and
- automatically through our website, server logs, cookies and similar technologies.
5. How and why we use your information
We use personal information only where data protection law allows us to do so. Our main purposes and lawful bases are:
| Purpose | Lawful basis |
|---|---|
| Responding to an enquiry or preparing a quotation | Taking steps at your request before entering into a contract; or our legitimate interests in responding to business enquiries |
| Providing services, managing a project and communicating with customers | Performance of a contract; or our legitimate interests where you act for a business customer |
| Managing suppliers, subcontractors and other business relationships | Performance of a contract and/or our legitimate interests in operating our business |
| Issuing and processing invoices, payments and accounts | Performance of a contract, compliance with legal obligations and our legitimate interests in managing our finances |
| Keeping project, safety, quality and service records | Performance of a contract, compliance with legal obligations and our legitimate interests in managing projects, resolving disputes and protecting legal rights |
| Operating, securing and maintaining the website and preventing spam, fraud or misuse | Our legitimate interests in maintaining a secure and reliable website; where cookies or similar technologies require consent, we rely on your consent |
| Complying with tax, accounting, health and safety, insurance and other legal requirements | Compliance with a legal obligation |
| Establishing, exercising or defending legal claims | Our legitimate interests and, where relevant, the legal claims condition for special-category information |
| Sending marketing communications where we choose to do so | Your consent where required, or our legitimate interests where direct marketing is otherwise permitted by law |
Where we rely on legitimate interests, we consider whether our interests are proportionate and whether your rights override them. You can object to processing based on legitimate interests in the circumstances described under “Your rights” below.
You may withdraw consent at any time where we rely on consent. Withdrawal does not affect processing already carried out lawfully before consent was withdrawn.
6. If you do not provide information
You do not have to provide personal information to browse most of our website. However, if you do not give us information needed to respond to an enquiry, prepare a quotation, enter into a contract or provide services, we may be unable to assist you.
7. Who we share information with
Where necessary and proportionate, we may share personal information with:
- our employees, directors and authorised representatives;
- subcontractors, suppliers, hauliers and other parties involved in delivering a project;
- website, hosting, email, IT, security, backup and form-service providers;
- accountants, insurers, banks, legal advisers and other professional advisers;
- customers, principal contractors, site operators or public-sector bodies where this is required for a project;
- regulators, law-enforcement bodies, courts, government departments or other authorities where required by law; and
- a buyer, seller or adviser in connection with a proposed sale, restructuring or transfer of all or part of our business.
Service providers acting on our behalf may use personal information only for the agreed purposes and must protect it appropriately.
We do not sell personal information.
8. International transfers
Some technology providers, including providers connected with website security or externally hosted resources, may process information outside the United Kingdom. Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate safeguard is in place, such as UK adequacy regulations or approved contractual protections, together with any additional measures required by law.
9. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance and reporting requirements.
As a general guide:
- routine enquiries that do not become projects are normally retained for up to 24 months after the last meaningful contact;
- customer, supplier, quotation, contract, invoice and project records are normally retained for up to six years after the end of the relevant relationship or project, and may be kept longer where required for tax, insurance, safety, warranty or legal-claim purposes;
- website security logs are normally retained for a short operational period unless they are needed to investigate misuse or a security incident; and
- cookie information is retained for the periods shown in our Cookie Policy.
We may delete or anonymise information earlier where it is no longer needed.
10. How we protect information
We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Access is limited to people and service providers who need the information for legitimate purposes.
No website, email system or internet transmission is completely secure. Please take care when deciding what information to send electronically.
11. Your rights
Depending on the circumstances, you may have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete personal information;
- ask us to restrict how we use personal information;
- object to processing based on legitimate interests or to direct marketing;
- receive certain information in a portable format and ask us to transfer it; and
- withdraw consent where processing is based on consent.
These rights are not absolute and exemptions may apply. We may need to verify your identity before responding. We will normally respond within one month.
We do not use personal information collected through this website to make decisions about you solely by automated means that have legal or similarly significant effects.
To exercise a right, email info@malcolmcontracts.co.uk.
12. Complaints
Please contact us first if you have a concern so that we can try to resolve it.
You also have the right to complain to the UK Information Commissioner’s Office (ICO):
- Website: https://ico.org.uk/make-a-complaint/
- Telephone: 0303 123 1113
13. Third-party websites
Our website may link to third-party websites, including social-media sites. We do not control those websites or their privacy practices. Please read their privacy information before providing personal information to them.
14. Changes to this policy
We may update this privacy policy to reflect changes to our services, website or legal obligations. The latest version will be published on this page with a revised “last updated” date.
Cookie Policy
1. About this policy
This Cookie Policy explains how Malcolm Contracts Ltd uses cookies and similar technologies on https://malcolmcontracts.co.uk/.
Malcolm Contracts Ltd is registered in Scotland under company number SC728232. Our registered office is 10 Duckburn Business Park, Dunblane, United Kingdom, FK15 0EW.
Questions can be sent to info@malcolmcontracts.co.uk or raised by telephone on 01786 606059.
2. What cookies are
Cookies are small text files placed on your computer, phone or other device when you visit a website. They can help a website work, remember choices, protect forms and provide information about how the site is used.
Similar technologies, including local storage, pixels and scripts, may perform related functions. References to cookies in this policy include these technologies where appropriate.
Cookies may be:
- first-party cookies, set by our website;
- third-party cookies, set by another service used by the website;
- session cookies, which expire when you close your browser; or
- persistent cookies, which remain for a stated period or until deleted.
3. How we use cookies
We use strictly necessary technologies to operate and secure the website and to remember your cookie preference. Optional technologies, if enabled, are used only after the required consent has been obtained.
The cookies and similar technologies currently associated with the site may include:
| Cookie or technology | Provider | Purpose | Type | Typical duration |
|---|---|---|---|---|
cookiez-user-consent | Malcolm Contracts / Elementor Cookie Consent | Records whether you accepted, rejected or customised cookie categories so the banner can respect your choice | Strictly necessary, first party | 180 days |
_GRECAPTCHA | Google reCAPTCHA | Helps distinguish genuine users from automated abuse and protect the contact form from spam | Security / functional, third party | Up to 6 months |
rc::a | Google reCAPTCHA | Helps assess and prevent automated abuse | Security / functional, browser storage | Persistent |
rc::b, rc::c | Google reCAPTCHA | Helps assess and prevent automated abuse during a browsing session | Security / functional, browser storage | Session |
Other Google security cookies, which may include NID | Security, fraud prevention and reCAPTCHA-related functionality; availability and duration can vary by device and Google configuration | Third party | Varies, commonly up to 6 months |
Cookie names and durations can change when the website or a third-party service is updated. The cookie banner should be treated as the most current category-level control, while this page provides additional explanation.
4. Google reCAPTCHA
Our contact form uses Google reCAPTCHA to reduce spam and malicious submissions. When the contact page loads or you use the form, Google may receive technical information such as your IP address, browser and device information and may use cookies or browser storage to assess whether the interaction is genuine.
Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service:
5. Externally hosted fonts and social-media links
The website currently requests font files from Google Fonts. This may disclose technical information such as your IP address and browser details to Google, although it does not necessarily place a cookie on your device.
The site also links to Malcolm Contracts’ Facebook page. Merely displaying an ordinary link should not set Facebook cookies through our site, but Facebook may use cookies and process information if you follow the link. Facebook’s own policies then apply.
6. Managing your choices
When the cookie banner is displayed, you can accept, reject or customise non-essential cookie categories. Rejecting optional cookies should not prevent you from viewing the main website, although some optional features may not work as intended.
You can change or withdraw your choice at any time using the cookie-preferences control on the website. If that control is not visible, you can clear cookies for this website in your browser and reload the page to display the banner again.
Most browsers also let you view, block or delete cookies. Browser controls vary, so consult the help section for your browser. Blocking all cookies may affect website functionality.
7. Changes to this policy
We may update this Cookie Policy when our website, cookies, providers or legal obligations change. The latest version will appear on this page with a revised “last updated” date.
Website Terms and Conditions
1. About these terms
These terms govern your use of https://malcolmcontracts.co.uk/ (the “website”). By using the website, you agree to these terms. If you do not agree, please stop using it.
The website is operated by Malcolm Contracts Ltd (“Malcolm Contracts”, “we”, “us” or “our”), a company registered in Scotland under company number SC728232.
Registered office:
10 Duckburn Business Park
Dunblane
United Kingdom
FK15 0EW
Contact details:
- Email: info@malcolmcontracts.co.uk
- Telephone: 01786 606059
2. Website information
The website provides general information about Malcolm Contracts and its fencing, groundworks, environmental and remote-site works, timber structures and bridges, haulage and plant transport, landscaping and fabrication services.
We take reasonable care to keep website information accurate, but it is provided for general information only. Images, project examples, descriptions, availability and service areas may change and should not be treated as a specification, guarantee or professional advice for a particular project.
You should contact us to discuss the requirements, conditions, risks and suitability of any proposed work.
3. Enquiries, quotations and contracts
Submitting a contact form or asking for a quotation does not create a contract and does not oblige us to accept or carry out work.
Unless we expressly agree otherwise in writing:
- website content is not an offer capable of acceptance;
- any estimate, indication of price or timescale is provisional;
- a quotation is subject to its stated scope, assumptions, exclusions and validity period;
- work is subject to availability, site conditions, access, surveys, permissions and any required risk assessment; and
- a binding contract arises only when the parties agree the relevant written quotation, order, contract or other written confirmation.
The supply of services will be governed by the quotation or contract agreed for that work. If there is a conflict between these website terms and an agreed service contract, the agreed service contract takes priority for the services concerned.
Nothing in these website terms reduces any statutory rights you may have as a consumer. Advice about consumer rights is available from Citizens Advice at https://www.citizensadvice.org.uk/consumer/.
4. Acceptable use
You may use the website only for lawful purposes. You must not:
- misuse the website or attempt to gain unauthorised access to it, its server or connected systems;
- introduce viruses, malware or other harmful material;
- interfere with the operation, security or availability of the website;
- use automated tools to scrape or extract substantial amounts of website content without permission;
- submit false, misleading, abusive, unlawful or unsolicited promotional material through our forms; or
- use the website in a way that infringes another person’s rights or breaches applicable law.
We may restrict or block access where reasonably necessary to protect the website, our business or other users.
5. Intellectual property
Unless stated otherwise, the website and its content, including text, branding, layout, graphics, photographs, videos and documents, are owned by or licensed to Malcolm Contracts and are protected by intellectual-property laws.
You may view the website and print or download reasonable extracts for your personal, internal business or project-enquiry use. You must not reproduce, republish, sell, license, alter or commercially exploit website content without our prior written permission, except where the law permits it.
Third-party names, logos and marks belong to their respective owners.
6. Project images and case studies
Project photographs and descriptions illustrate previous work. Conditions, materials, specifications and results vary between projects, so past examples do not guarantee an identical result for future work.
You must not reuse project images without permission. Where third-party rights apply, separate permission may also be required from the relevant owner.
7. Third-party links
The website may include links to external websites or documents. Links are provided for convenience and do not mean that we endorse or control the third party, its content or its practices. We are not responsible for external websites and you use them at your own risk.
8. Website availability and security
We aim to keep the website available and secure, but we do not guarantee that it will always be uninterrupted, error-free, current or free from harmful code. We may change, suspend or withdraw any part of the website without notice.
You are responsible for using suitable security software and for configuring your device and browser safely.
9. Liability for use of the website
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We provide the website only for domestic and private use to consumers and are not responsible to a consumer for business losses.
If you use the website for business purposes, to the fullest extent permitted by law:
- all implied warranties and conditions relating to the website are excluded;
- we will not be liable for loss of profit, revenue, business, opportunity, anticipated savings, goodwill, data or for indirect or consequential loss arising from use of, or inability to use, the website; and
- our total liability arising from or connected with your use of the website will not exceed £100.
This section applies only to use of the website. Liability connected with contracted services is governed by the relevant quotation or service contract and applicable law.
10. Privacy and cookies
Our Privacy Policy explains how we use personal information. Our Cookie Policy explains how the website uses cookies and similar technologies. Both policies form part of the information governing your use of the website.
11. Changes to these terms
We may update these terms from time to time. The revised terms take effect when published on the website. The “last updated” date at the top of the page shows when the terms were most recently revised.
12. General
If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.
A delay or failure by us to enforce a provision does not waive our right to enforce it later.
No person other than you and Malcolm Contracts has any right to enforce these terms.
13. Governing law and courts
These terms and any dispute or claim relating to the website are governed by Scots law.
If you are a consumer, you may bring proceedings in the courts of the part of the United Kingdom in which you live. If you use the website for business purposes, the Scottish courts will have exclusive jurisdiction.